Cookie Policy
This policy supplements the Privacy Policy with respect to cookies. We use cookies on our website to provide you with tailored information and enhance your online experience.
What are cookies?
Cookies are small text files saved on your computer or mobile device when you visit web pages such as those on our website. They perform a variety of functions and have different roles.
Cookies provide us with useful information about the browser you are using and the pages you have visited. You can decline or control cookies (see “Managing cookies” below).
We are committed to protecting your privacy. To learn more about how we collect, use or communicate your personal information, or to contact us, please see our Privacy Policy.
We use the following cookies:
Strictly necessary cookies (required)
These functional cookies are strictly necessary for browsing our website and cannot be disabled. Specifically, they are used to ensure our compliance with certain standards and regulations, store your settings while you browse our site, and display our site content in the right format and language for you.
They allow us to:
- store your consent preferences;
- optimize your user experience.
These cookies do not collect information about you that could identify you or be used for marketing purposes.
See the content of strictly necessary cookies
| Cookie name | Use | Provider |
|---|---|---|
| __zlcstore | This cookie is necessary for the chat-box function on the website to function. | |
| test_cookie | doubleclick.net | |
| rc::a | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | gstatic.com |
| rc::c | This cookie is used to distinguish between humans and bots. | gstatic.com |
| __zlcid | This cookie is necessary for the chat-box function on the website to function. | operio.ca |
| CookieConsent | Stores the user’s cookie consent state for the current domain | operio.ca |
| PHPSESSID | Preserves user session state across page requests. | operio.ca |
| __cfruid | This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of website content and serving DNS connection for website operators. | operio.zendesk.com |
| _zdsession_talk_embeddables_service | The cookie is used in context with the local-storage function in the browser. This function allows the website to load faster by pre-loading certain procedures. | operio.zendesk.com |
| __zlcstore | This cookie is necessary for the chat-box function on the website to function. | static.zdassets.com |
| ZD-suid | Unique id that identifies the user’s session. | static.zdassets.com |
| AWSALBCORS | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | zopim.com |
| __zlcstore | Necessary for the functionality of the website’s chat-box function. | operio.ca |
| ZD-store | Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. | static.zdassets.com |
Analytics cookies
These cookies allow us to know how our website is used, including the number of visitors to the site, the number of unique visitors and the pages visited. They also enable statistical analytics of our website’s performance, mainly by logging browsing and identification data as well as visitor actions. As well, they allow us to continually improve our content and technology mainly by tracking interactions in our website’s various sections and identifying potential technical problems.
They allow us to:
- improve the relevance and usability of our services to better meet your needs;
- determine the number of times you have visited our website;
- collect and analyze statistical and behavioral data about how you use our website, for optimization purposes.
See the content of analytics cookies
| Cookie name | Use | Provider |
|---|---|---|
| collect | Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. | google-analytics.com |
| _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | operio.ca |
| _ga_# | Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. | operio.ca |
| _gat | Used by Google Analytics to throttle request rate | operio.ca |
| _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | operio.ca |
| cusid | This cookie is used to identify the frequency of visits and how long the visitor is on the website. | operio.ca |
| cuvon | This cookie is used to determine when the visitor last entered the different subpages on the website. | operio.ca |
| ZD-buid | Unique id that identifies the user on recurring visits. | static.zdassets.com |
Marketing cookies
These cookies may be used by us, our affiliated entities, and our business partners to build your profile and learn more about your interests and preferences. This allows us to provide you with relevant and tailored advertising and offers while also measuring their performance.
With your consent, third-parties deposit cookies to identify your areas of interest. These cookies allow us to tailor our advertising messages to your areas of interest, based on the last sections you consulted on our website.
These cookies mainly allow us to:
- help you benefit from tips and offers tailored to your user origin (e.g., when you are coming from a partner site);
- tailor our advertising spaces to your device’s display features (language, display resolution, operating system, etc.);
- tailor our advertising space content displayed on your device to your device’s browsing history on our website;
- tailor our advertising space content displayed on your device to your location data.
See the content of marketing cookies
| Cookie name | Use | Provider |
|---|---|---|
| IDE | doubleclick.net | |
| ads/ga-audiences | google.com | |
| I84_CL_90nYQjeSyjAM,18449OPERIO | gstatic.com | |
| I84_CL_90nYQjeSyjAM,18449OPERIO_expiresAt | gstatic.com | |
| __zlcmid | Preserves users states across page requests. | operio.ca |
| _fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | operio.ca |
| cuvid | This cookie is used to collect information on a visitor. This information will become an ID string with information on a specific visitor – ID information strings can be used to target groups with similar preferences, or can be used by third-party domains or ad-exchanges. | operio.ca |
| __lm | app.leadfox.co | |
| __lm | operio.ca |
How long we store your cookies
The length of time cookies remain on your device will vary depending on whether the cookies are “persistent” or “temporary.” Persistent cookies will be stored by a web browser and will remain valid until its set expiry date, unless you delete them before the expiry date. We will store them for up to 365 days. Temporary cookies, on the other hand, will expire at the end of your web session, when you close your web browser.
Managing cookies
To manage cookies on our website, you can enable or disable analytics or marketing cookies at any time using the “Cookies” link at the bottom of the website page or the popup window, whichever applies. Please note that this type of cookie management is specific to the browser and device you are using. If you use a different device or browser on your next visit, the banner asking you to manage your cookies will reappear.
How to manage cookies from your browser
You can turn cookies on or off from your browser at any time.
To manage cookies in a specific browser, please see the following pages:
- Delete and manage cookies in Internet Explorer
- Manage cookies and website data in Safari on Mac
- Turn cookies on or off in Chrome
- Allow or block cookies in Firefox
- Clear browser cache/history/cookies in Opera
You can also manage general cookie storage by changing your smartphone settings: